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Covid19 actual info on reservations and refund policy!

Last updated on 19 March 2020

On 11th March the World Health Organisation (WHO) declared the outbreak of the coronavirus (COVID-19) a global pandemic. Since then the virus has spread rapidly. This has prompted governments around the world to act quickly to slow
the spread of COVID-19.

In response, we are providing the following coverage for bookings affected by COVID-19 as part of our Special Circumstances Policy to protect our guests and staff and provide greater clarity.

Cancellation policy and special circumstances policy:

Bookings of accommodation with Vitacrab S.L.U. made on or before 14 March 2020 and whose check-in date or date is between 14 March 2020 and 14 April 2020 are covered by the policy and may be cancelled before check-in or before the
start of the holiday. Guests who cancel will receive a full refund.

For bookings made after March 14, 2020 and for bookings made on or before March 14, 2020 with a check-in date or start date after April 14, 2020, the regular cancellation policy in our contract terms will apply. 

The special circumstances policy does not apply if a booking has already been made (i.e. if the check-in date or start date is in the past).


Jede touristische Aktivität auf den Kanarischen Inseln unterliegt strengen Regeln und Gesetzen, darunter das Gesetz 7/1995 vom 06-04-1995, das Dekret 20/2003 vom 10-02-2003, die Änderungen des Gesetzes Nr. 7/1995 vom 10-11-2014 und
das Dekret 113/2015 vom 22-05-2013.

Darin wird die illegale touristische Vermietung ohne vorherige Anmeldung als “sehr schwerer Verstoss” festgeschrieben. Die Strafe für diese Verstösse werden festgeschrieben mit: “zwischen 30.001 und 300.000 Euro”.

Neu ist in diesem Jahr überdies, dass die spanische Regierung letztes Jahr ein neues Gesetz zur Steuererklärung (Königlicher Erlass 1070/2017) verabschiedet. Wir bieten Ihnen mit Hilfe unserer rechtsanwaltlichen Partnersozietät die Lösung dafür…

Renting your house to tourists and earning you money!

Renting to tourists is becoming more and more popular and as such the competition is getting stronger. If you want to make a good profit (or keep making it), you must present the property well on many platforms and attentively support your guests. This is quite a taxing task that cannot always be combined with other passions or work.

This is exactly the moment you need us. Our large team can work continuously in order to optimize the rental of your property. Making use of our customer service, which advises tourists all day long and supports during check-in, gives peace of mind when you rent your house to tourists.

Successful renting begins with representing your property nicely. For this reason, we will create an entire page on our website in order to present the property in the best possible way. Professional photographs and carefully written presentation are the main tools for convincing guests to choose your property over others.

After this, the property must be presented as broadly as possible and the prices must be optimized. We synchronize all prices and calendars directly after a reservation. This ensures a minimal chance of overbooking.

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